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Returns Policy

WHAT can be returned?
All stocked items from T-Rex Water Trucks.

WHEN do items need to be returned by
Items must be returned within 30 days from date of purchase for no restocking fee to apply. Items returned after 30days will attract a restocking fee. Unfortunately, custom-built items can't be returned.

WHERE do items need to be returned to?
Please return to 2 Ayton Street Sunshine North Victoria Australia 3020.

HOW do customers return items?
Customers must contact us for a Return Authority Form. This must accompany the goods being sent back.

SHIPPING for returns?
Shipping will only be refunded if we have made an error. Return shipping is to be arranged by the customer. 

CREDIT for returns?
Customers will be credited to the same method they used to purchase the original goods.

Instore return option?
Yes, you can return goods to us between 9am and 5pm Monday to Friday. We are located at 2 Ayton Street, Sunshine North 3020.

Packing materials?
As your returned items will need to be resold we do appreciate the original packaging material. Items such as water pumps and water cannon must be returned in their original packaging to ensure they are not damaged in transport.